Chris Voss, a former FBI hostage negotiator, offers a different approach to the art of negotiation in his book Never . Split the Difference. Through his experience spanning 20 years Voss has realized that older methods for negotiation, relying more on facts and logic, run counter to human nature and how we, as humans, make decisions. He proposes that we embrace human nature and adopt strategies that feel counterintuitive by taking emotional intelligence, targeted empathy and active listening skills to the next level to become more persuasive in our daily interactions. This was a refreshing point of view and Vossโs techniques have many applications to all sorts of interactions between people, not just negotiations
NeverSplitDifference:
