The Covid crisis is bringing many challenges to companies. What has been starting as a health crisis is now also turning into an economic one. And one player that for sure is under stress is the health care provider, so the hospitals.
In the quadruple aim, they try to improve the health outcomes, they need to control for cost, safeguard patient experience, but also they need to take care about the well-being of the workforce. And nowadays, we see many actions that try to realise that quadruple aim. And many of those actions are centred around the concept of flexibility, so the ability to adapt.
In this business watcher video Vlerick professor Brecht Cardoen offers a short categorization of different flexibility measures. He differentiates between operational flexibility and flexibility on the level of human resources.
Read the article:
https://www.vlerick.com/en/research-and-faculty/knowledge-items/knowledge/flexibility-as-a-response-to-unforeseen-and-unexpected-change
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